An AI knowledge pipeline that turned scattered support content into searchable structure.
Built a Graph RAG workflow for enterprise knowledge review, combining semantic embeddings, clustering, and graph-based retrieval to surface overlapping articles, outdated content, and consolidation paths. The system translated messy support documentation into clear keep, merge, review, and archive recommendations that non-technical teams could act on.
A private AI research system for a Web3 trading protocol.
Built a local intelligence workspace that helps the team search strategy docs, analyze competitors, review campaigns, and surface useful insights without sending sensitive information to outside AI tools. The system turned scattered research into a searchable knowledge layer for faster decision-making.
AI Strategy · Graph RAG · Research Systems · Competitor Analysis · Private Workflows
Ready when you are.
What do you want to know?
Gen AI Sandbox
A source-grounded AI Q&A pilot for enterprise knowledge.
Supported an internal Gen AI pilot by preparing high-traffic knowledge articles, developing real support Q&A test cases, and evaluating model performance across approved documentation. Helped compare outputs, refine prompt behavior, and identify which model was best suited for reliable enterprise knowledge lookup.
AI Evaluation · Prompt Testing · Knowledge Base · Q&A Design · Enterprise AI
Keyword
Contact Name
Case Type
Product
Category
Total Time Spent
Advanced Case Optimization
416 hours saved per employee. Per year. From a keyword.
Project-managed the redesign of a repetitive case entry workflow that consumed 40–80 seconds per case. A keyword-triggered Salesforce integration now auto-populates all case details. The agent keys a term, fills the resolution, and moves on. Across thousands of identical annual inquiries, the time reclaimed adds up to over two months of productive capacity per person.
Salesforce · Workflow Automation · Process Design
⚡
Bulk User Onboarding
SaveTest
☰
■
◆
⚙
▶
Trigger
New row added to Excel
···
XL
Excel Online
Get user row details
···
{x}
Variable
Parse company code
···
↗
HTTP Request
Create user account
···
@
Outlook
Send welcome email
···
XL
Excel Online
Update onboarding log
···
RPA-001 — Automated User Onboarding
A workflow that runs itself, documented so anyone can replicate it.
Built a Power Automate Desktop workflow to automate bulk user onboarding for a customer support team. The automation parses a user list, launches the portal, loops through each entry, auto-populates all onboarding fields, and verifies registration with no manual input required. Delivered with a full SOP for team handoff and replication.
Power Automate Desktop · RPA · Process Documentation
Knowledge Base
Force Reset Procedure
Account
Password Policy 2018
Auth
Billing Dispute Flow
Escalation
Account Lockout Guide
Account
Tier 2 Transfer SOP
Escalation
NLP
Duplicates0
Outdated0
Most Relevant0
NLP — NJ Support Survival Guide
Where support operations became searchable knowledge.
Built an internal support guide that organized customer support case patterns by case family, case reason, and issue type. Expanded the project into ARC, using Python, NLP, clustering, and graph-based analysis to identify duplicate articles, outdated content, and consolidation opportunities across a knowledge base.
Python · NLP · Clustering · Knowledge Base · Support Ops
Education
M.S. Business Analytics
Montclair State University · Montclair · 2025
B.A. Political Science
Rutgers University – New Brunswick · 2019
A.A. Political Science
Bergen Community College – Paramus · 2017
Certifications
Claude Platform 101
Anthropic · ID: wsr4oq36zuy7
Introduction to Model Context Protocol
Anthropic · ID: mcweswm3jqwr
Claude Code in Action
Anthropic · ID: 7nct8jm4q886
AI Fluency Framework & Foundations
Anthropic · ID: 96u3xsvncqin
Introduction to subagents
Anthropic · ID: bfq2ib9jqkto
Introduction to agent skills
Anthropic · ID: ywg2vwoogeiz
Claude Code 101
Anthropic · ID: togk86js4e78
Introduction to Claude Cowork
Anthropic · ID: j8wzz5wx4jg4
Claude in Amazon Bedrock
Anthropic · ID: kfetys33229x
Claude 101
Anthropic · ID: 8cg55f3mzp8h
Experience
Verisk Analytics
Senior Product Specialist — Commercial Property
Product ownership on ProMetrix, Verisk's commercial property data platform. Promoted into the role after building and deploying AI-powered internal tooling that drove measurable efficiency gains.
Present
Vanish Labs
Head of Narrative & Strategy
Narrative, GTM, and AI infrastructure for a Solana Foundation pre-seed–backed protocol. 1st Place, DeFi Track — Colosseum Hackathon 2025.
2025 – 2026
Verisk Analytics
Customer Relations Associate
Customer-facing role in financial data; independently built and shipped the department's AI tooling. JDI Award recipient.
2022 – 2026
zKML
Project Manager
Sprint planning and product delivery for a privacy-focused AI protocol.
2024 – 2026
Earlier
Yelp · RE/MAX · Spiotti & Associates
Sales, client management, and legal operations — the people-skills foundation under the technical work.
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